How Customer Loyalty Differs Online

Multichannel Merchant - Aug 25, 2009

Retention Metrics You Should Be Using

Chief Marketer - Aug 4, 2009

Do You Need A Loyalty Program?

Venturebeats Entrepreneur Corner - Jul 16, 2009

Use Unique Codes to Bridge Channels

Multichannel Merchant - Jun 30, 2009

Building Topnotch Loyalty Programs

Promo Magazine - Feb 1, 2009

Loyalty Lab: The Key Is to Keep Adapting

CRM Buyer - Nov 11, 2008

Virgin America loyalty program takes off

DM News - Oct 8, 2008

Virgin America Expands Loyalty Program With A First

MediaPost Publications - Oct 6, 2008

Rewards That Reward

The Wall Street Journal - Sep 23, 2008

Brands Investing in Loyalty Instead of Offers

The Wise Marketer - Jul 17, 2008

Lifetime Customer Value Identified as a Key Motivator for Customer Loyalty in Retail

CNN Money.com - Jul 8, 2008

Automated E-mails Light up Sales at Home Automation E-retailer Smarthome

Internet Retailer - May 23, 2008

Equifax, Loyalty Lab Team Up

DM News - May 22, 2008

Extending CRM Features to Private-Label Credit Cards

eWeek - Apr 11, 2008

Targeting Beyond Transactional Behaviors

Behavioral Insider - Apr 9, 2008

Marketers Get Invites to the Social Networking Party

Destination CRM - Feb 14, 2008

How to Reward and Keep Your Best Customers

Kiplinger - Feb 12, 2008

Can't Beat Loyalty

Promo Magazine - Feb 4, 2008

How to Enable Actionable Segmentation

DM News - Feb 1, 2008

Data Influences Decision-Making at TicketsNow

1to1 Magazine - Jan 28, 2008

Using Data in Customer Service

DM News - Jan 24, 2008

Referral Programs Still Effective

DM News - Jan 14, 2008

Moving Beyond Transactions: The Benefits of Web Services and SOA

Chief Marketer - Jan 8, 2008

Social Loyalty Programs

1to1 Magazine - Dec 3, 2007

The Seven Key Elements of Best Customer Management

The Wise Marketer - Nov 19, 2007

Marketing to Facebook Users

Chief Marketer - Oct 30, 2007

TicketsNow’s Mark Hodes on Loyalty Marketing

Target Marketing - Oct 25, 2007

Harte-Hanks and Loyalty Lab Partner for Service Offering

DM News - Oct 17, 2007

A Bouquet With Those Party Photos?

Forbes - Oct 17, 2007

Loyalty Lab Forms Partnership with Harte-Hanks

Promo Magazine - Oct 16, 2007

Straight-on Email

Multichannel Merchant - Oct 1, 2007

Looking Ahead at E-Commerce

DM News - Sep 28, 2007

1-800-Flowers.com Launches “Gimme Love” Facebook Application

Mashable - Sep 19, 2007

Loyalty Programs Enter Social Networking Space

Progressive Grocer - Sep 19, 2007

1-800-Flowers.com Extends Loyalty Program to Facebook

DM News - Sep 19, 2007

Loyalty Programs Enhance Customer Relations

Chain Store Age - Sep 10, 2007

Plan For Reputation Impact in Email Segmentation

List & Data Strategies - Aug 28, 2007

Rockler Gains an Edge Against Big-Box Rivals: Loyalty Program

Minn. St. Paul Business Journal - Aug 21, 2007

Understanding and Addressing Your Client's Needs

Chief Marketer - Aug 7, 2007

CRM Platform Allows New York & Company to Build Loyalty-Enhancing Programs

Stores.org - Aug 1, 2007

Partner News: Big Growth a Part of ePrize Plans

Detroit Free Press - Jul 31, 2007

Best Customer

Promo Magazine - Jul 10, 2007

The Seven Key Elements of Best Customer Management, Part 2

Chief Marketer - Jul 9, 2007

Rockler Launches Loyalty Program

Promo Magazine - Jun 28, 2007

Rockler Introduces Best Customer Program

DM News - Jun 21, 2007

What Direct Merchants Can Learn From Direct Marketers

List & Data Strategies - Jun 11, 2007

Loyalty Library: The Seven Key Elements of Best Customer Management, Part 1

Chief Marketer - May 29, 2007

Gartner Names Loyalty Lab a 'Cool Vendor'

Direct - May 21, 2007

Upscale Retailer Upgrades Loyalty Program Experience

DM News - May 7, 2007

Loyalty By Invitation Only

Promo Magazine - May 2, 2007

Loyalty Library: Forecasting ROI in Loyalty Marketing

Chief Marketer - Apr 30, 2007

Does SaaS Meet the Customization Challenge?

Ecommerce Times - Apr 17, 2007

Email Hygiene Improves Deliverability and Protects Your Reputation

List & Data Strategies - Apr 16, 2007

Loyalty Library: Translating Strategy into Program Design

Chief Marketer - Apr 2, 2007

Cross-Channel Loyalty

Chain Store Age - Mar 27, 2007

Former Rewards Network CEO George Wiedemann Joins Loyalty Lab Board

DM News - Mar 22, 2007

Tips for Capturing More Data

Multichannel Merchant - Mar 13, 2007

Getting to Know Your Customers

List & Data Strategies - Mar 12, 2007

Right Channeling

1to1 Magazine - Mar 7, 2007

Loyalty Library: Developing a Basic Loyalty Strategy

Chief Marketer - Mar 5, 2007

Courting Cross-Channel Loyalty

Multichannel Merchant - Feb 16, 2007

Unlocking the Secrets of Co-Reg

List & Data Strategies - Feb 12, 2007

Driving Cross-Channel Traffic With Multi-Channel Loyalty Programs

DM News - Feb 12, 2007

Adding a Persona Touch

Multichannel Merchant - Feb 2, 2007

Loyalty Library: The 10-Year Customer

Chief Marketer - Jan 29, 2007

Back for More

Entrepreneur.com - Jan 23, 2007

Personal Recognition

Chain Store Age - Jan 15, 2007

When All You Know is an Email Address ...

List & Data Strategies - Jan 8, 2007

Empowering the Lonely Loyalty Champion

Chief Marketer - Jan 2, 2007

Music123, Woodwind and Brasswind Launch New Loyalty Programs

DM News - Dec 28, 2006

Music Sites Launch Loyalty Programs

TMC On the Web - Dec 19, 2006

Honey, Who Shrunk Our List?

List & Data Strategies - Dec 12, 2006

Microsegmentation for Macro Returns

Chief Marketer - Nov 28, 2006

Balancing Visible and Hidden Relationship Programs

Chief Marketer - Nov 7, 2006

Evolving Loyalty: How to Stay Current

Chief Marketer - Oct 5, 2006

Building a Targeted E-mail List

Multichannel Merchant - Sep 28, 2006

Broadway Weighs Plan to Reward Frequent Theatergoers

The New York Times - Sep 18, 2006

Jewel Taking New Avenu in its Quest for Shoppers

Chicago Tribune - Sep 5, 2006

The Best Marketing Investment You Can Make

Chief Marketer - Sep 5, 2006

MarketLive Partners With Loyalty Lab

DM News - Aug 24, 2006

TicketsNow Launches 'InCrowd' Loyalty Program

Promo Magazine - Aug 11, 2006

App Aims to Make Retail Loyalty Programs Web-Savvy

Ecommerce Times - Aug 10, 2006

Courting Customers

1to1 Magazine - Aug 1, 2006

The Case for Simultaneous Concept Testing

Chief Marketer - Jul 27, 2006

Planning for Site Personalization Today

Chief Marketer - Jun 27, 2006

The New Face of Marketing Smiles on Customer Value

1to1 Inside - Jun 20, 2006

Objectives are Everything

Chief Marketer - Jun 1, 2006

Loyalty Lessons From 'The Sopranos'

DM News - May 18, 2006

Mass Marketing Gives Way to Customer Segmentation

RIS - May 10, 2006

Why Do You Have High-Value Customers?

Chief Marketer - Apr 25, 2006

Striking Gold in the Multichannel Retail Rush

CRM Buyer - Apr 21, 2006

The Big Payoff

Advertising Age - Apr 4, 2006

Trends: Raising the Stakes

Chain Store Age - Mar 30, 2006

Build A Fence Around Your Customers

Chief Marketer - Mar 28, 2006

A Narrow Perception of Loyalty

DM News - Mar 23, 2006

RedEnvelope Tests Loyalty Program

Multichannel Merchant - Mar 13, 2006

Think You Know On-Demand? Think Again

1to1 Magazine - Mar 2, 2006

Five Things You Need to Know About Loyalty Marketing

Chief Marketer - Feb 27, 2006

The Myth of Customer Loyalty

1to1 Magazine - Feb 24, 2006

Four Steps to Unlocking Customer Value

Chief Marketer - Jan 31, 2006

Recency: The Underrated Metric

Multichannel Merchant - Jan 30, 2006

Web Analytics - What's Really Important?

Intregrated Solutions for Retailers - Jan 26, 2006

On-Demand Customer Loyalty Solution for Service Companies

Supply & Demand Chain Executive - Jan 26, 2006

Consumers Want Privacy - and No Questions About Weight - from Loyalty Programs

Multichannel Merchant - Jan 24, 2006

Design Tips for Best Customer Loyalty Schemes

The Wise Marketer - Jan 4, 2006

Playing Host

Internet Retailer - Jan 4, 2006

Gathering Customer Data across Multiple Channels is Crucial for CRM Program

Internet Retailer - Dec 6, 2005

Make Loyalty Rewarding

1to1 Magazine - Dec 1, 2005

Multichannel Merchants Entering Customer Loyalty Field

Chief Marketer - Nov 28, 2005

Market Trends: Forbes Article on Loyalty Programs

Forbes - Nov 15, 2005

Web-based Loyalty Programs Aid Retailers' CRM Efforts

SelfServiceWorld - Oct 10, 2005

Loyalty Lab Beefs up Messaging Capabilities in On-Demand Retail CRM Suite

Supply & Demand Chain Executive - Sep 22, 2005

RedEnvelope Tests Loyalty Program

DM News - Sep 14, 2005

On-Demand Goes Retail

1to1 Inside - Sep 12, 2005

'Loyalty' Bags Shoppers

San Francisco Business Times - Sep 9, 2005

Loyalty Lab Rolls Out Latest Release of On-Demand Retail Loyalty App

Supply & Demand Chain Executive - Jun 23, 2005

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